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Support & FAQ

Common questions about booking, pickup, and your rental. Can't find what you need? Contact your pickup branch directly.

Browse the frequently asked questions below. For anything specific to an existing booking, use Manage Booking with your reference and surname, or contact the branch you're picking up from.

Frequently asked questions

Do I need a credit card to pick up my rental?

Yes — a valid credit or debit card in the main driver's name is required at pickup for the security bond and any charges under our Terms & Conditions.

What happens if I return the car late?

Late returns may incur additional daily charges. If you know you'll be late, contact your pickup location as early as possible.

Can I add a second driver after booking?

Yes, you can add an additional driver at pickup or by contacting us beforehand, subject to the additional driver fee and standard licence requirements.